Privacy Policy

Effective Date: May 11, 2025

At ReeBonn Lanka (Pvt) Ltd., we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase through our website. By using our site, you agree to the practices described below.

1. Who We Are

ReeBonn Lanka (Pvt) Ltd. is a leading manufacturer and retailer of cosmetics, personal care, and home care products in Sri Lanka.

Company Details:
🏢 ReeBonn House, 437/B/1 Pannipitiya Rd, Malabe, Sri Lanka
📞 +94 115 344 422
📧 [email protected]
🌐 www.reebonn.com

2. Information We Collect

We may collect and process the following types of personal data:

a) Personal Identification Information

  • Full name, email address, contact number

  • Billing and delivery addresses

  • Login credentials (e.g., username and password)

  • Optional details such as date of birth or gender

b) Order and Transaction Information

  • Purchase history, order preferences

  • Payment and billing data (securely handled by authorized third-party gateways)

  • Shipping details and tracking records

c) Technical & Browsing Information

  • IP address, browser type, device details

  • Referring URLs, time spent on pages, and site navigation patterns

  • Data collected through cookies and similar technologies

d) Voluntary Data

  • Inquiries, product reviews, customer service messages

  • Subscriptions to newsletters or promotional campaigns

  • Survey responses or promotional contest entries

3. How We Use Your Information

Your personal information may be used for the following purposes:

  • To process, confirm, and deliver your orders

  • To enable secure payments, including one-time and installment-based transactions

  • To manage your account and provide a personalized experience

  • To respond to inquiries and provide customer support

  • To improve our website’s performance and user experience

  • To send promotional messages and product updates (if opted in)

  • To comply with legal obligations and protect against fraudulent activity

4. Payment Processing

All online payments on our website are securely processed via trusted third-party payment providers. This includes options for standard payments as well as installment plans (e.g., 3-month installments). Your sensitive payment details, such as card numbers, are never stored on our servers and are managed directly by these compliant and secure payment platforms.

We only share the data necessary to confirm and process the transaction.

5. Use of Cookies

We use cookies and related technologies to enhance your browsing experience. These help us:

  • Recognize returning users and retain preferences

  • Keep your shopping cart active

  • Analyze site usage to improve content and layout

  • Display relevant promotions

You may adjust cookie settings in your browser. Disabling cookies may affect some site functionality.

6. Sharing of Information

We do not sell, rent, or trade your personal data. Your information may only be shared with:

  • Authorized third-party service providers (e.g., delivery, analytics, support)

  • Payment gateways for secure transaction handling

  • Legal authorities, if required by law

  • Business partners during a company restructuring or sale, under confidentiality terms

7. Data Security

We use appropriate technical and organizational measures to safeguard your data against unauthorized access, alteration, or misuse. These include:

  • SSL encryption on our website

  • Controlled access to customer data

  • Secure data handling by third-party services

While we strive to protect your data, no method of transmission over the internet is completely secure.

8. International Transfers

Some of your data may be processed or stored in countries outside of Sri Lanka. We ensure that such transfers comply with applicable data protection regulations and that your information remains secure.

9. Your Rights

As a user, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate or outdated information

  • Request deletion of your personal data, subject to legal limitations

  • Withdraw consent for promotional communication at any time

To exercise these rights, contact us at [email protected].

10. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us for prompt removal.

11. Links to External Sites

Our website may include links to third-party websites. We are not responsible for the privacy policies or content of these external sites and recommend reviewing their policies before submitting any personal information.

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with a new effective date. We recommend checking this page occasionally to stay informed of any updates.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:

📧 Email: [email protected]
📞 Phone: +94 115 344 422
📍 Address: ReeBonn House, 437/B/1 Pannipitiya Rd, Malabe, Sri Lanka